Privacy Policy

Apollo Group TV welcomes you. We prioritize safeguarding your private information and respecting your privacy rights. For any questions or concerns about how we handle your data, please contact us via WhatsApp.

1. Data We Collect

Personal data is gathered when you willingly share it during IPTV service registration, show interest in learning about our offerings, or get in touch with us.

The private data we gather consists of the following:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The data we gather or obtain is utilized for these purposes:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

We handle your information based on these legal justifications:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

We will store your personal information solely for the time required to achieve the purposes stated in this policy, unless extended retention is legally required or authorized (e.g., for tax, accounting, or other legal reasons).

5. Cookies & Tracking Technologies

Information may be accessed or stored using cookies and similar tracking technologies. Functional cookies, essential for the website and client area to work properly, are primarily used, and we avoid invasive tracking cookies for advertising.

6. Third-Party Services

We might disclose your information to external vendors, service providers, or agents who carry out tasks for us or on our behalf and need access to such data to complete their duties. Examples include:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

Appropriate technical and organizational security measures have been implemented by us to protect the security of any personal information we process. However, it’s important to remember that the internet itself cannot be guaranteed to be 100% secure.

8. Your Data Protection Rights

Depending on where you are located, you could have the following rights related to your personal information:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To act on these rights, please contact us via WhatsApp.

9. Children’s Privacy

Children below the age of 18 are not permitted to utilize our service. We do not intentionally collect any personal information from those under 18.

10. Contact Us

If you need clarification or wish to share thoughts about this policy, please contact us via WhatsApp.